1. Are your products truly handmade?

Yes. Every Sarla product is crafted by hand using traditional methods passed down through generations. Our artisans work without industrial machines, embracing time, texture, and imperfection.

2. Will my product look exactly like the photo?

Not exactly — and that’s the beauty of it. Due to the handmade nature and natural materials, each piece may vary slightly in grain, shade, or finish. These variations are a mark of authenticity and craft, not flaws.

3. What kind of wood do you use?

We use ethically and legally sourced wood, often from naturally fallen trees. Wood type may vary depending on the region and season, as our artisans work with what nature provides — not what factories dictate.

4. Do you follow sustainable practices?

Yes. We’re deeply committed to sustainability:

• We use FSC-certified wood

• Our finishes are eco-friendly and non-toxic

• We follow a low-waste, made-to-order model

• Packaging is biodegradable and plastic-free
  

5. Can you provide proof of sustainability or ethical sourcing?

Absolutely. We can provide:

• Certificates of sustainability

• Fair trade statements

MOUs or artisan partnership documentation upon request.

6. Do artisans receive fair compensation?

Yes. Artisans set their own prices. We never bargain or underpay. We build long-term partnerships that honour their creative and economic sovereignty.

7. What if my product has imperfections?

Small knots, natural lines, or uneven textures are not defects — they are evidence of real hands and natural materials. If your product is damaged in transit, please contact us within 5 days for a resolution.

9. Do you ship internationally?

Yes, we ship worldwide. Shipping charges are calculated at checkout and may vary by location. Customs or duties may apply depending on your country.

10. Can I return or exchange my item?

Due to the made-to-order and handmade nature of our work, we do not accept returns or exchanges unless the product arrives damaged. However, customer satisfaction is our priority — please reach out and we will assist you.